Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 60 days ago
On-site Ann Arbor, MI $40K – $64K Apply by Jul 24, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant (MSA) to Patient Care Services for the LTC Charles S. Kettles VA Medical Center. The MSA performs a full range of administrative and clerical duties as a member of the healthcare team.
What You'll Do
- →In addition: Demonstrates Courtesy and Professionalism.
- →Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public.
- →Provides front-line assistance to customers with questions or concerns.
- →Identifies Customers' Concerns.
- →Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.
- →Facilitates any necessary follow-up so as to ensure satisfactory resolution.
- →Operates Computerized Programs.
- →Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
- →Utilizes such programs and databases to make appointments in the inpatient setting.
- →Maintains patient confidentiality with written and verbal information, per HIPAA requirements.
- →Applies Knowledge of Medical Terminology.
- →In the particular inpatient area supported, demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
- →Works Independently.
- →Works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 3156931a-37d4-4b9b-af04-c29e4e6d8e5a
Posted via USAJobs