Job Listing
Medical Support Assistant-Rehabilitation & Extended Care Service
Veterans Health Administration · Posted 13 days ago
On-site Saint Cloud, MN $40K – $66K Apply by Sep 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is in the Rehabilitation & Extended Care Service (REC) Line at the St. Cloud VA Health Care System, serving as the first administrative point-of-contact for patients and family members in the Home and Community-Based Services (HCBS) program. The MSA provides administrative support to clinical staff, homecare agencies, and patients, ensuring continuity of care and compliance with department standards.
What You'll Do
- →Specific Functions: Processes incoming/outgoing faxed orders, HSRM task lists, and clinical documents accurately and timely, places orders in provider folders, seeks clarification when needed, records plan-of-care documentation using the consult toolbox, and scans files per protocol.
- →Verifies and updates demographics; processes all emergency and non-emergency transfers to other VA facilities or private hospitals.
- →Manages clerical workflow: sorts and distributes HCBS mail, prepares outgoing correspondence, answers telephone calls, routes inquiries, and maintains organized work areas and HCBS folders.
- →Updates Veteran information in CPRS following established protocols; supports timely communication with PACT teams, homecare agencies, and clinical staff.
- →Responds to emails, Microsoft Teams messages, and phone inquiries throughout the workday, prioritizing actions and maintaining timely completion of tasks with minimal supervision.
- →Protects patient information in all verbal and written communication, maintains compliance with HIPAA and information security policies, and assists patients with Release of Information (ROI) forms.
- →Provides courteous, respectful, and professional customer service, demonstrating High Reliability Organization (HRO) principles such as situational awareness, reliability, and mindful communication.
- →Resolves conflicts appropriately, using effective communication and de-escalation strategies, maintaining positive relationships, and seeking supervisory assistance when necessary.
- →Completes all mandatory TMS training within required timeframes and participates in optional or developmental learning activities to enhance knowledge and contribute to HCBS program improvement.
- →Maintains a clean, organized workspace and adheres to environmental health and safety standards, MSDS guidance, PPE expectations, and proper hand hygiene.
- →Recognizes and responds to emergencies, disasters, and drills following established guidelines and supporting staff and Veterans as needed.
- →Assists in mentoring students or training new or less experienced employees.
- →Work Schedule: Monday-Friday 7:30am-4pm Telework: Not Available Virtual: This is not a virtual position.
- →Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 79bcfd66-8c2d-440e-97d6-cc0a1c1a90cc
Posted via USAJobs