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Medical Support Assistant (Patient Registration)
Indian Health Service · Posted 55 days ago
On-site Pawnee, OK $41K – $53K Apply by Aug 5, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
Make a difference in your community by serving as the first point of contact for patients seeking healthcare. In this role, you'll provide patient registration and eligibility support, help maintain accurate patient information, and deliver outstanding customer service to support quality care at the Pawnee Indian Health Center in Pawnee, Oklahoma. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
What You'll Do
- →Greet patients and visitors while providing courteous and professional customer service.
- →Interview patients to obtain, verify, and update demographic, insurance, and eligibility information.
- →Register patients and maintain accurate patient information in electronic health record and patient registration systems.
- →Explain registration procedures, obtain required forms and signatures, and ensure documentation is complete.
- →Verify insurance and third-party resource information to support billing and eligibility requirements.
- →Coordinate with clinical staff and other departments to support patient care and efficient clinic operations.
- →Maintain the confidentiality of patient information and comply with privacy and security requirements.
- →Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)
Requirements
- ✓Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S.
- ✓Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children.
- ✓Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
- ✓Successfully pass the E-Verify employment verification check.
- ✓To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
- ✓You will need to set up direct deposit so we can pay you.
- ✓Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
- ✓A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service.
- ✓Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance.
- ✓Timely completion is critical to avoid delays in processing or a determination of unsuitability.
- ✓Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.
- ✓Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination.
- ✓Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying.
- ✓Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).
Personality Fit
Job ID: b1fa2857-fbd1-438d-a73a-5a15106f4ac2
Posted via USAJobs