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Medical Support Assistant

Indian Health Service · Posted 39 days ago

On-site Phoenix, AZ $43K – $62K Apply by Aug 20, 2026 Medical Support Assistance ESFJESTJISFJISTJ
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About the Role

The purpose of this position is to provide frontline service, manage appointment and pharmacy systems, direct patient care, and perform receptionist duties for the pharmacy department. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

What You'll Do

  • Manage pharmacy intake operations by utilizing Resource Patient Management System (RPMS), Electronic Health Record (EHR), ScriptPro, and Rx Central systems to process prescription requests, monitor workflow queues, and communicate prescription status and wait times.
  • Coordinate patient scheduling and administrative support by maintaining accurate medical records, updating demographic and clinical information, processing referrals, and collaborating with clinical staff to ensure continuity of care.

Requirements

  • Selectee may be subject to a probationary period ESEP appointees typically serve a two-year trial period U.S.
  • Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children.
  • Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
  • Successfully pass the E-Verify employment verification check.
  • To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
  • You will need to set up direct deposit so we can pay you.
  • Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
  • A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service.
  • Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance.
  • Timely completion is critical to avoid delays in processing or a determination of unsuitability.
  • Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.
  • If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades.
  • Unofficial transcripts will be accepted in the application package.
  • Official transcripts will be required from all selectees prior to receiving an official offer.

Personality Fit

This role is commonly a great fit for these MBTI types:

Job ID: 8aeb05f1-c035-4cd9-9d17-4c228034fde8

Posted via USAJobs

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