Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 63 days ago
About the Role
The Advanced Medical Support Assistant (AMSA) provides specialized administrative support to both Nutrition & Food Services (NFS) and Prosthetics and Sensory Aids Service (PSAS), at the Iowa City VA Clinic. The AMSA supports the NFS and MOVE! (VA Weight Management Program) by coordinating appointments, monitoring consults, managing documentation, and facilitating communication among dietitians, providers, nurses, pharmacists, and caregivers.
What You'll Do
- →Consult Management: Coordinate the scheduling/rescheduling of consults or forwarding of consults to community care using the various scheduling systems and tools.
- →Contacts the Veteran to discuss VA and community care options, gathering the Veteran's scheduling preferences and appropriately documenting all mandatory consult scheduling elements as outlined in VHA Directive 1232, Consult Management.
- →Responsible for tracking consult progress from file entry date to the scheduled date or cancellation of the consult.
- →Documenting all patient related correspondences and outreach for scheduling in the electronic medical record.
- →Retrieves and responds to data generated from Audio Care system.
- →Conducts outbound phone calls in response to Veterans requests to reschedule cancelled appointments.
- →Distributes, receives, sorts, and delivers incoming and outgoing mail or other documents to the appropriate individuals.
- →Generates letters and appointment/group instructions to patients.
- →Work Schedule: Monday - Friday, 7:30am - 4:00pm Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: fc0147b6-8bcc-4263-b921-1f72b2b12fc2
Posted via USAJobs