Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 41 days ago
On-site Biloxi, MS $45K – $59K Apply by Aug 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model on the Office of Community Care (OCC), Gulf Coast Veterans Healthcare System (GCVHCS). The work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
What You'll Do
- →Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant (AMSA) will screen consults for eligibility, specialty service requested; ensure veteran appointments are made with other VA facility, contract site, or community providers of Veteran's choice as appropriate.
- →Major duties and responsibilities: Provide specialized administrative patient support in a coordinated care delivery model, collaborating with interdisciplinary teams and community partners.
- →Utilize advanced patient systems and multiple electronic platforms to support providers and clinics, including scheduling, recordkeeping, and tracking operations.
- →Screen new consults for eligibility, duplication, and appropriateness; seek guidance for complex consult issues and update procedure manuals as needed.
- →Coordinate care with VA medical centers, community providers, and patients to ensure effective appointment scheduling and follow-up care.
- →Communicate effectively with patients, providers, and team members via telephone, email, fax, and written correspondence; educate stakeholders about patient care processes.
- →Maintain and update electronic databases, including scanning and integrating health/administrative information into the Computerized Patient Record System (CPRS).
- →Demonstrate flexibility and teamwork by cross-training and providing coverage in other areas within the Office of Community Care (OCC).
- →Complete multiple assignments of varying complexity to reduce internal transfers, delays, and patient care diversions.
- →Screen and respond to phone calls courteously and promptly, providing information in accordance with privacy rules and established clinic processes.
- →Ensure authorization is obtained for procedures performed at non-VA facilities and facilitate appointments with VA, contract sites, or community providers.
- →Support compliance with computer security, privacy regulations, environmental management, safety, and whistleblower protection programs.
- →Provide care and services appropriate to the age, development, and cultural needs of patients, ensuring sensitivity and proper training for staff.
- →Work Schedule: Monday - Friday, 8:00 am - 4:30 pm (subject to change based on the needs of Chief of Community Care) Telework: Not Available Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: f8ba4c9e-85f8-4db8-b759-90a34587d5d5
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