Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 11 days ago
About the Role
The Advanced Medical Support Assistant (AMSA) plays a critical role in providing administrative and technical support for the Community Care (CC) Program. The primary responsibility of this position is to ensure seamless coordination of patient care and appointments, while managing all logistics related to Veteran community care. This includes facilitating communication and coordination between the Birmingham VA Health Care System and non-VA providers.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional FUNCTIONS/SCOPE OF DUTIES: The AMSA must possess a thorough understanding of medical center programs and services, as well as the varying priorities and complexities associated with outside specialty care.
- →Strong coordination and organizational skills are essential to the success of the facility's multidisciplinary medical team.
- →Serving as a key point of contact for Veterans, their families, and community care providers, the AMSA delivers vital information, assistance, and administrative support.
- →This role requires close collaboration with members of the expanded health care team, including the Patient Aligned Care Team (PACT), Specialty Care, pharmacists, social workers, dietitians, and behavioral health professionals.
- →This interdisciplinary approach ensures comprehensive, high-quality care for Veterans.
- →AMSA GS-6 is the full performance level of this position.
- →This position provides medical administrative support to Veterans of the BVAHCS for Community Care services; schedules Veteran appointments with community providers using HSRM or other software scheduling options.
- →Use established business rules to schedule appointments for Veterans which include non- VA clinic visits and consultations.
- →The employee must comply with the mandatory training requirements for the outpatient scheduling processes and ensure all appointments are scheduled within established time constraints while ensuring the provider and patient's preferences for dates and time are met.
- →The employee collaborates, communicates, follows set priorities, and organizes assigned work to meet deadlines, ensuring compliance with established processes, policies and regulations.
- →Employee demonstrates the ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives.
- →The employee must demonstrate knowledge of the technical health care process as it relates to access to care; communicate with Community Care providers to ensure they accept VA patients and payments.
- →The employee demonstrates the ability to process consults following the Access and Office of Community Care procedures and guidelines and adhering to VHA Directive 1232, the Field Guidebook, Consult Business Rules SOP, Consult Timeliness SOP, and Minimum Scheduling Efforts SOP.
- →At the advanced level, the employee demonstrates the ability to provide training to new staff onboarding in Community Care by utilizing the shadowing method.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: f396f8cb-2659-4112-b6b0-7f4e920ad2ff
Posted via USAJobs