Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 3 days ago
On-site Wilmington, NC $51K – $67K Apply by Jul 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
Serves as an Advanced Medical Support Assistant (AMSA) within Imaging Service, located at the Wilmington, NC Health Care Center. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within the Imaging Service Line. The incumbent performs these responsibilities with self-direction in the processing, care, and treatment of Veterans while functioning as a team member in the patient care delivery setting.
What You'll Do
- →Coordinates with the patient, interdisciplinary team including the radiologist, technologists, and patients' referring service team, nurses, other VA medical centers, and other agencies (e.g. communicates with non-VA medical facilities; notify patients of requirements prior to appointment including labs or x-rays; follow up care on imaging orders).
- →Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure.
- →This may include evaluating patient information, such as lab results and pre-procedure clinical screening for MRI to assure readiness for imaging exam/procedure and resolving issues, if needed.
- →Interprets information provided to ensure that the correct exam as ordered by the physician is the one scheduled to be done.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number or DOB.
- →Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients.
- →He/she collects, scans, and updates health insurance information, serving a major role in the revenue process.
- →Schedules Veteran appointments in accordance with service procedures and policies and instructs the patients on standard preparation procedures required prior to testing (dietary instructions, lab tests, etc).
- →Schedules appointments in the VistA scheduling package as well as the VistA radiology package.
- →Ensures all appointments are scheduled timely and makes every effort to meet the clinically indicated date of the provider.
- →Work Schedule: Monday-Friday, 8:00am-4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: f292eab8-4b4e-4fe6-9527-893493277acf
Posted via USAJobs