Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 64 days ago
On-site Augusta, GA $48K – $63K Apply by Jul 20, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
This position is located in the Veterans Health Administration (VHA), Southeast Network (VISN 7), VA Augusta Health Care System (VAAHCS) in Augusta, Georgia located in Specialty Care. The Advanced Medical Support Assistant (AMSA) position is an administrative foundational role for any outpatient area throughout the facility. To include but not limited to Call Center, Primary Care, Operator Suite, Medicine, Surgery, Mental Health, Radiology, Audiology, Dental, Spinal Cord, and Rehabilitation.
What You'll Do
- →Total Rewards of a Allied Health Professional The purpose of the position is to facilitate health care needs, huddle with team members for directions, and respond to Veterans or family with instructions, appointments, or actions to be taken.
- →The AMSA works collaboratively with other members of an expanded health care team including pharmacist, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.
- →Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.
- →The incumbent performs a variety of administrative functions but not limited to the following: The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within Outpatient Clinics.
- →The AMSA develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and or other agencies.
- →The AMSA is responsible for setting priorities and deadlines, adjusting the flow and sequencing of work to meet the team and patient needs; he/she works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure.
- →The AMSA must possess working knowledge of clinic processes and service to function in and interact with various clinics throughout the hospital.
- →The employee must have knowledge of and the ability to apply policies and procedures associated with operational activities that affect workload data.
- →Support patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and last four.
- →The patient may also present the Veterans Identification Card (VIC) for identification.
- →The AMSA must use each interaction with the patient to validate and update patient demographic information, either in person during check-in- or over the phone, to decrease the incidence of returned mail due to incorrect addresses and the inability to contact the patient by phone due to incorrect number.
- →The AMSA also assures that all outpatient clinic encounters are reviewed daily for completion and work directly with clinical staff, as needed, to prevent open encounters for more than 24 hours.
- →Work Schedule: 8:00am - 4:30pm, 8:30am -5:00pm or 9:00am - 5:30pm Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: df091405-60fc-4902-9b3f-f2571d463dae
Posted via USAJobs