Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 14 days ago
Hybrid Fort Meade, MD $59K – $77K Apply by Jun 25, 2026 Medical Support Assistance ISFJISTJ Customer Success
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant in the Health Administration Service at Fort Meade, MD. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →DUTIES: Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults.
- →Ensuring appropriate patient actions are taken within Integrated Scheduling Solution (ISS) (scheduling, check-in, check-out, and no- shows).
- →Daily review of active/pending consults, Recall List (Delinquent), Return to Clinic Orders (Query from ISS) and View Alerts, Secure Messager, online appointments (VAOS), other communications mediums for accuracy and disposition.
- →Verifies and updates patient demographics to include capturing insurance data.
- →Ensures that all patients are identified by photo identification.
- →Ensure patient encounters are given to the Provider or clinical staff by the end of business each day and that patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations).
- →Incumbent processes Veteran Identification cards (VIC), as needed, must use all photograph equipment, hardware and software to complete the process of producing a VIC.
- →The incumbent must completely understand and be able to explain complex regulations and eligibility criteria concerning veterans I Entitlements and VA HealthCare Benefits, priorities for care, access to care and advanced clinical access.
- →The MSA may also be asked to assist Veterans with completing travel vouchers for the benefits of Beneficiary Travel.
- →Extracting medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors while maintaining HIPPA standards.
- →Receiving and directing patients and visitors, in person and by telephone, answering routine inquiries, and making appropriate referral of questions concerning patients' care.
- →The MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- →The MSA participates in the daily team let huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage.
- →Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: deaae067-eacf-4abc-8e33-274bb3935c52
Posted via USAJobs