Job Listing
Medical Support Assistant - Advanced
Veterans Health Administration · Posted 33 days ago
About the Role
The James E. Van Zandt VA Medical Center is recruiting for a Advanced Medical Support Assistant (AMSA) position, located in Johnstown, PA. The AMSA will function in the Health Administration service. The AMSA is a key member of the patient care team providing crucial administrative advice and guidance.
What You'll Do
- →The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources.
- →Major duties include, but may not be limited to: Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.
- →Schedule patient appointments by interpreting and verifying provider orders such as Return to Clinic (RTC) orders, Patient Centered Scheduling "recall" requests, consults, New Enrollee Appointment Requests (NEAR) and other order sources.
- →Schedules future appointments in accordance with provider clinic profiles, Advanced Clinic Access principles, and input from the patient.
- →Generate and provide After Visit Summary for patient following appropriate actions by provider.
- →Canceling and rescheduling appointment request.
- →Completing no-show process including documenting, marking the appointment as a no-show and rescheduling.
- →Monitoring appointment requests from multiple electronic sources.
- →Verifying and updating demographics including temporary addresses, insurance information, and sharing caregiver information.
- →Works closely with involved providers to expedite emergency request to assure timely patientcare.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.
- →Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: dd00a3f6-de3f-4dfa-afb4-977c28ab77fc
Posted via USAJobs