Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted today
About the Role
Incumbent serves as an Advanced Medical Support Assistant in the Community Care (CC) Department. Individual works at the VA Medical Center in Albany, New York providing administrative, technical support, and coordination to the Community Care Manager.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal Rewards of a Allied Health Professional Scheduling: Schedules all Community Care (CC) consults as per VA Regulations and Directives, Office of Community Care (OCC) Field Guidebook (FGB) and local guidance.
- →Assumes responsibility as the CC scheduling point of contact for patients (or their representatives) and providers to clarify questions regarding scheduling and eligibility.
- →Applies scheduling priority guidelines, adheres to CC consult management timeliness metrics.
- →Ensures designation of patient desired in-network community provider and appointment date as appropriate, documents cancellations and no-show of community appointments, refers to RN or MSA as appropriate for rescheduling.
- →Effectively uses Consult Tracking Manager (CTM) to develop and manage tracking needed to ensure timely scheduling, follow-up care and requests for additional service.
- →Completes documentation as per FGB and local policy in the electronic medical record.
- →The incumbent advises the program manager and other VA employees of scheduling difficulties; s/he works with multiple VAMCs, Referral Coordination Teams, and their clinic counterparts to share information and provide education on current Community Care policies in order to optimize the timeliness of care for VA patients.
- →Coordination of Care: Coordinates outside referral sources in accordance with Third Party Administrator requirements.
- →Detailed knowledge of multiple medical specialties is required to coordinate and schedule care with community providers.
- →Effectively uses Provider Profile Management System (PPMS) when scheduling care in the community.
- →Accommodates patient scheduling requests as appropriate which requires establishing relationships with many community entities.
- →Develops, maintains and routinely updates points of contact list related to individual specialties to include phone and fax numbers for community providers.
- →Ensures community provider receives necessary medical Referral Documents (REFDOC) as required for scheduling care.
- →Enters CC authorization into Health Share Referral Manager (HSRM) database as per FGB and local guidelines; provides written authorization to community provider and patient.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: d7dae55c-b821-48b1-93b9-6e2271804b53
Posted via USAJobs