Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 50 days ago
About the Role
The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Health Administration Service at the Hershel "Woody" Williams VA Medical Center, Huntington, West Virginia. The incumbent provides support work relating to the care and treatment given to patients in outpatient clinics (including clinic cancellations and float AMSAs). The work includes functions such as serving as an initial point of contact for the clinics and patient call centers.
What You'll Do
- →Total Rewards of a Allied Health Professional Major Duties include, but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Provides specialized administrative judgment and flexibility in the use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties including clinic cancellations.
- →Recommends changes to existing procedures based on current administrative guidelines.
- →Coordinates with the patient care team to review clinic appointment availability/utilization to ensure the clinic schedules are closely monitored to effectively support the needs of the clinics (and adjust, as needed).
- →Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care models, VA medical centers, and other agencies (e.g., assists with communications during the inpatient to outpatient discharge.
- →Communicates with non-VA medical facilities.
- →Manages a system for follow-up care such as consults, tests, etc.
- →Participates in team huddles and team meetings (staff meetings) to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team and with the HAS supervisory team.
- →Sets priorities and deadlines, as needed.
- →Adjusts the flow and sequencing of the work to meet team and patient needs.
- →Identifies incomplete encounters and communicates findings to providers, as needed.
- →Assists the team to reinforce the plan of care and self-help solutions.
- →Enters appropriate information into the electronic record.
- →Monitors and updates pre-appointment information (demographics, including insurance capture) and/or requirements to assure readiness for patient visit/procedure, as needed Manages patient systems to verify and validate accuracy and resolve issues.
Requirements
- ✓RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g.
- ✓June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: d1bfb441-6cc8-484f-ae9b-e5dedb3cb3bc
Posted via USAJobs