Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 3 days ago
On-siteEast Orange, NJ$54K – $70KApply by May 27, 2026Medical Support AssistanceESFJESTJISFJISTJHealthcare
Apply for this job →About the Role
The Advance Medical Support Assistance (AMSA) is a position located in the Health Administration Service (HAS) of VA New Jersey Healthcare System (VANJHS). The VANJHS is an integrated level 1C system comprising of two (comprehensive healthcare) facilities in East Orange and Lyons, and eleven Community Based Outpatient Clinics (CBOCs) located throughout the state.
What You'll Do
- →Total Rewards of a Allied Health Professional VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced Medical Support Assistant will provides cross coverage between East Orange and Lyons campus regardless of duty station assignment on record.
- →Duties include but are not limited to the following: The incumbent supports the team by finding solutions within his/her scope of responsibility in order to resolve patient needs or expedite delivery of patient care.
- →The individual will proactively engage with Veterans through multiple venues to include My HealtheVet (secure messaging), the check-in kiosk, update insurance information using ICB scanner, update recall system, or in person.
- →Reviews Integrative Medicine Consults daily and schedules patients into the appropriate clinics and properly connects appointments to the consults.
- →Incumbent provides information and receives patients that are reporting for scheduled and unscheduled visits.
- →Processes and directs patients in an expedient and efficient manner.
- →Receives and routes visitors.
- →Assures that all practice areas are adequately covered, that the assigned workload is accomplished within the timeframe allotted, and ensures that each patient is courteously served; Incumbent conducts periodic studies of the administrative workflow for the practice group to measure the efficiency of operations.
- →Provides assistance to clinic staff in such projects as updating outpatient clerk's procedural manual, or other duties assigned.
- →In the absence of HAS administrative practice members, may be called upon to provide back-up support.
- →Manage the consult process by running the consult tracking report daily, reviewing consults with providers and scheduling patients in a timely manner.
- →Establishes treatment records, locates files, and follows up procedures to ensure that patient remains on Program Rolls only as long as the need Entitlement exists.
- →Employee initiates and carries out assignments independently, referring unusual problems to the administrative supervisor.
- →Work Schedule: Monday-Friday 7:30am-4:00pm Compressed/Flexible: Not authorized Telework: Not available Virtual: This is not a virtual position Functional Statement #: 21X72-A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
Personality Fit
Job ID: ca2a6e8c-131e-4cd9-b2e7-bab273892476
Posted via USAJobs