Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 45 days ago
On-site Green Bay, WI $45K – $59K Apply by Jun 5, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is located at the Milo C. Huempfner Outpatient Clinic in Green Bay, Wisconsin, organizationally aligned with the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin. The Advanced Medical Support Assistant provides administrative patient support in a multidisciplinary setting, using specialized judgement and flexible clinical flow processes across multiple clinics.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo DUTIES: Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Coordinates with the patient care team to review clinic appointment availability/utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustment as necessary.
- →Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; Communicate with non-VA medical facilities.
- →Prepare correspondence to notify patients of normal lab results; Manage the Return To Clinic (RTC) system for follow-up care such as consults, tests, etc.
- →Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
- →Participates in team huddles and team meetings to manage, plan, problem solve and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- →Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Identifies incomplete encounters and communicates findings to providers; as needed; Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; Manages patient systems to verify and validate accuracy and resolve issues.
- →Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
- →Employee is responsible for maintaining a safe work environment and adhering to required safety procedures at all times.
- →All accidents (Potential Hazards) regardless of severity are properly reported.
- →Employee is required to attend all mandatory safety training annually.
- →Complete annual refresher training according to the training anniversary date registered within the Talent Management System to ensure compliance of program goals and objectives.
- →Performs other duties as assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you may/will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: c5d05d8f-8e86-4766-951d-20ef96348bf5
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