Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 13 days ago
About the Role
The Salem VA Medical Center is seeking a compassionate, detail-driven Advanced Medical Support Assistant to support our fast-paced Emergency Room Quick Care Clinic. As an AMSA, you are the heartbeat of Veteran access-the first friendly voice, the reliable problem-solver, and the coordination expert who keeps care flowing smoothly across multiple services. You'll ensure Veterans are scheduled accurately, supported attentively, and guided with empathy through the care they deserve.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties listed below but not limited to: AMSA performs receptionist duties, scheduling duties, customer service and other duties assigned for the proper and timely treatment of patients.
- →Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Work with the team to reinforce the plan of care and self: help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- →Managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings.
- →Performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- →Evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
- →Assist with Veteran registration with ER - QCC or other assigned clinic including interfacility or community hospital patient transfer process.
- →Assist with Decedent Affairs duties.
- →Work Schedule: Monday-Friday, 8:30 a.m.-5:00 p.m. as the primary tour.
- →The position may also be required to work 7:00 a.m.-3:00 p.m. or 3:00 p.m.-11:00 p.m., as well as occasional weekends, based on staffing and coverage needs.
- →Telework: Not authorized Virtual: This is not a virtual position.
- →Functional Statement #: 1065FA Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: c221a45a-120b-41fb-9705-29b22a0de6f8
Posted via USAJobs