Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 117 days ago
On-site Temple Terrace, FL $45K – $59K Apply by Jun 5, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The James A. Haley VA Medical Center Dental Service provides care to both outpatients and inpatients at the Temple Terrace VA Clinic. The Dental Service provides comprehensive, focused care and consultative services to the eligible Veteran population. The complexity of care provided at these locations includes: general dentistry, endodontics, oral surgery, prosthodontics, oral & maxillofacial prosthodontics, and periodontics. This care is provided by staff dentists and specialty providers.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo General Duties 1) Coordinates and maintains overall patient flow of Dental Clinic Teams.
- →Receives patients and visitors in person or telephonically.
- →Records and relays messages and/or redirects calls as necessary.
- →Incumbent refers urgent messages and patient information for immediate action.
- →Obtains identifying information and determines the nature of the visit/call.
- →Insures eligibility for care and contacts appropriate staff member for verification, when necessary.
- →Incumbent creates clinic scheduling matrices.
- →Participates in referrals for Non VA Clinical Care (NVCC).
- →Liaises between private fee dentists, patients, NVCC claims examiners and Chief, Dental Service to ensure proper documentation is completed and plans are approved.
- →Essential Service-Specific Resource Roles: 1) Education Liaison for Dental Service Keeps staff informed of the status of their education requirements.
- →Tracks performed education by all dental staff. 2) Patient Advocate Liaison Incumbent assists in handling patient complaints and inquiries.
- →Inputs and tracks work order requests. 5) Dental Failed and No Show Appointments Incumbent communicates with those who have excessive failed and no-show appointments.
- →Strives to maintain Missed Opportunities below the 10% benchmark. 6) Contracted Services Liaison Maintains work schedules and patient flow for contracted in-service dental providers.
- →Incumbent coordinates between homeless program counselors and vocational rehabilitation counselors.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: c0d98be3-79ab-4a14-aaa1-a3489fd61507
Posted via USAJobs