Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 5 days ago
Hybrid West Haven, CT $51K – $67K Apply by Sep 17, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
This Advanced Medical Support Assistant (AMSA) position is located in the VA Connecticut Healthcare System for the Nursing - Perioperative Service Line. This position is full time. Shift will be Monday-Friday, no Holidays, 7:00 a.m. - 3:30 p.m.
What You'll Do
- →Total Rewards of a Allied Health Professional Medical Support Assistant (Advanced) GS-0679-06 General Description:The purpose of this position is to serve as an Advanced Medical Support Assistant (AMSA) at a Medical Center in VISN 1 VA New England Healthcare System.
- →The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section.
- →Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).
- →Duties may include, but are not limited to: Supports clinics regarding clinic profile management.
- →Collects and updates insurance information from Veterans, family members and other eligible patients.
- →Prepares correspondence and memos as needed.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- →Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- →Follows procedures regarding Community Care referrals.
- →Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
- →Stocks basic office supplies for the executive suite.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: a96f27a7-09c8-44c5-a3ff-a12fa141c306
Posted via USAJobs