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MEDICAL SUPPORT ASSISTANT (ADVANCED)
Veterans Health Administration · Posted 6 days ago
Hybrid Charleston, SC $50K – $65K Apply by Sep 14, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) serves as a Medical Support for the service and has the ability to fully perform the duties/functions related to all aspects of the full performance Advanced Medical Support Assistant, GS-0679-06 position in Charleston especially scheduling in a large clinical service line.
What You'll Do
- →Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant (AMSA) position provides medical administrative support to the Referral Coordination Team (RCT), coordinating and working collaboratively with the facility, community care program, the Patient Aligned Care Teams (PACT) and Specialty Care clinicians, and other staff within the VA and outside the VA.
- →The RCT AMSA is responsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines to schedule, cancel, re-schedule patent's appointments and/or consults while ensuring accessible care to meet patient needs.
- →The incumbent responsible for coordinating information and actions related to patient care services on the phone, including, but not limited to the following: Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the veteran.
- →Reports any backlogs and any difficulties in meeting deadlines.
- →Knowledge of patient eligibility for VA medical care, priorities for care, release of information, and HIPPA laws.
- →Ensures maximum utilization of clinic appointment by filling open appointment slots as cancellations occur.
- →The AMSA must use various software, hardware system products, and data portals used to transfer, and capture information electronically used in the support of the daily operation of the clinic.
- →This includes and is not limited to VistA, HSRM, CPRS (including CTB), VSE, VSSC Reports, Scheduling Manager, My HealthE Vet/Secure Messaging, and Microsoft applications to accurately enter or extract information.
- →He/she must have knowledge of commonly used medical terminology, abbreviation, and VA acronyms and their meaning.
- →Capture Veteran's community care appointment scheduling preferences using the Consult Toolbox (CTB) unless the Veteran decides to self-schedule.
- →Conduct admin triage on consults/referrals when appropriate using the admin Triage Tool to identify level of care coordination.
- →Contact the patient and discuss options for internal/direct VA care vs.
- →Community Care (when eligible) when the Clinical RCT determines it is appropriate, based on clinical complexity requested.
- →Documents the discussion in the electronic medical record.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: a515a7a9-bcbc-422a-8af8-19c7c184d04c
Posted via USAJobs