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Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 36 days ago
Remote United States $45K – $59K Apply by Aug 14, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The incumbent of this position serves as an Medical Support Assistant (Advanced) in the VISN 21 Clinical Contact Center (CCC) as part of an inter-professional healthcare team. Medical Support Assistants (Advanced) provide support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Medical Support Assistant (Advanced) or AMSA is responsible for routing clinical questions to appropriate clinical staff.
- →The AMSA plays an integral role in achieving first-contact resolution through Veteran-centered delivery of care.
- →They provide information on programs and initiatives available to Veterans and provides administrative referrals of services as needed.
- →Duties of the position include, but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
- →Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
- →Responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs inter-professional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community.
- →Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution.
- →Screens incoming contacts and independently routes the contacts to the appropriate area for resolution.
- →Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness.
- →Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software.
- →Other related duties may be assigned.
- →Schedule will be assigned due to staffing coverage needs of the service post completion of required training.
- →Applicants will be sent forward based on application date and time. 50 applicants will be reviewed and if no selections are made, an additional review of the next 50 applicants will be submitted.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: a3d328e4-80f4-488f-a43d-943acb2480ff
Posted via USAJobs