Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 3 days ago
About the Role
The incumbent may service as a Clerk in a VHA Patient Aligned Care Team (PACT) or a Specialty Care Support Team and works at the Clovis VA Outpatient Clinic at the U.S. Department of Veteran Affairs (VA) Medical Center, Amarillo VHACS. Important interfaces and collaborations also occur with larger health care system providers including VA and Non-VA specialist, hospital diagnostic and treating facilities and community-based programs.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model in PACT or specialty care setting where the PACT model is used and may be required to serve on more than one team.
- →The incumbent is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- →As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
- →He/she must determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →Responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →He/she must review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary) and assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →The incumbent will notify his/her supervisor when clinic access is outside established performance guidelines or if an individual patient cannot be scheduled within mandated clinic timeframes and/or by the patient's desired date.
- →He/she will work with the team to reinforce the plan of care by entering appropriate information into the electronic record (when directed) and through monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- →The incumbent will schedule appointments in accordance with current established VA/VHA Directives, Handbooks, policies and procedures.
- →The incumbent will daily review active/pending consults, Electronic Wait List, and Recall List reports for accuracy and disposition.
- →All appointments will be made with the patient's input or based on instructions from the clinic provider or other appropriate clinic staff.
- →This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
- →The incumbent is responsible for notifying the provider or other appropriate clinical staff if scheduling instructions are contrary to current established VA/VHA Directives, Handbooks, policies and procedures.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 9e783a12-5a3e-4e58-8e47-070a5616d4fb
Posted via USAJobs