Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 13 days ago
About the Role
The Advanced Medical Support Assistant (AMSA) assigned to the Imaging Service provides specialized and expert administrative patient supportwhile working collaboratively in an interdisciplinary coordinated care delivery model. Frequent communication with healthcare providers, clinical staff, community care representatives, community partners, patients, and visitor are a critical component of performing the primary duties of this position.
What You'll Do
- →Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) will actively review imaging related Community Care (aka Non-VA Care or Care in the Community) consults to determine if associated imaging orders need to be discontinued or completed.
- →Locates outside reports, verifying completeness, upload reports into VISTA Imaging report management software, completes/closes orders, and flagging providers to review medical data.
- →Works with Community Care staff and mission partners to correct incomplete or partial reports.
- →Referencing the MISSION Act, determines if patient is eligible to receive care in the community if Imaging Service cannot provide services, excessive clinic appointment wait times, or patient travel time exceeds established standards.
- →If patient is eligible, discusses options to the patient and works with the patient's healthcare provider to submit a Community Care consult.
- →Documents patient's decision when opting in/out of care in the community in the patient's digital medical record.
- →The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to: Works alongside a multidisciplinary team consisting of physicians, nurses, health physicists, nuclear medicine technologists, and diagnostic radiologic technologists to manage the individual imaging modality's daily appointment grid and patient workflow.
- →Uses knowledge of equipment capabilities, staff availability, and patient preparation instructions to determine the most efficient us of the daily appointment grid.
- →Works with Patient Travel and Accounting staff to ensure medical documentation is complete so that authorized veterans receive appropriate travel pay.
- →Runs daily orders pending and hold reports within radiology information systems (i.e.
- →VISTA Imaging) to determine scheduling workload priorities.
- →Contacts patients to schedule, re-schedule, and cancel imaging appointments.
- →Works with Imaging Service staff to ensure imaging orders are protocoled by a professional staff member prior to the appointment date.
- →Responsible for the clerical duties within the Imaging Service to include clinic reception, customer service, third party insurance screening & collection (i.e.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 9b48d7a6-c76a-4edd-9da2-0de6dffc3cfa
Posted via USAJobs