Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 60 days ago
On-site Butler, PA $49K – $64K Apply by Jul 24, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) works as a team member of the Physical Medicine and Rehabilitation Service (PMRS) department within the Butler VAMC under the supervision of the Department Program Manager. The AMSA is responsible for scheduling and managing patient appointments for all PMRS clinics, including, but not limited to, physiatry, chiropractic, acupuncture, physical therapy, and occupational therapy. S/he communicates effectively with internal and external customers.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Demonstrates clinic management skills by independently setting priorities, meeting deadlines, and collaborating with staff to resolve problems.
- →Makes appointments for new and follow-up clinic visits for patients belonging to one or more providers in accordance with VHA Outpatient Scheduling Processes and Procedures.
- →Ensures patients are educated on and offered VVC and telephone appointments appropriately.
- →Collaborates with the Program Manager and clinical staff to review clinic utilization by using various reports (e.g., PM&RS Pending Consult List, RTC, PCMM), to ensure that the clinic setup is closely monitored, and makes adjustments as necessary to support the needs of the clinics.
- →Ensures check in/out of patients through the Appointment Management software program system.
- →Improves patient flow in the clinic which includes receiving patients, family members, and guests, and processes walk-in patients.
- →Resolves problems independently, to the extent possible without manager's or clinician's intervention.
- →Completes assignments promptly for a variety of patients in a timely manner, demonstrating initiative and independence.
- →Determines eligibility and entitlement to VA medical benefits.
- →Processes TRICARE patients as necessary.
- →Patients are eligible Veterans and TRICARE beneficiaries.
- →Demonstrates knowledge of the VA's strategic priorities, foundational services and Butler VA Health Care's own strategic initiatives and the role of rehabilitation and prosthetics in supporting these objectives.
- →Understands, implement and explain services, policies, procedures and regulations to applicants, employees, volunteers and other internal and external customers.
- →Employs advanced skills using various computer platforms including, but not limited to, Microsoft Office, Computerized Patient Record System (CPRS) and Veterans Health Information Systems, Technology Architecture (VISTA) menus to support the organization.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 93d4f3bd-b08a-4f6d-b1c3-7d982fd825a8
Posted via USAJobs