Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 62 days ago
On-site San Francisco, CA $63K – $82K Apply by Jul 24, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
Advanced Medical Support Assistants (AMSA) are multi-functional employees with full clerical capabilities and responsibilities. AMSA are considered chief sources of information and play an important role in accomplishing the work of the unit. They perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care.
What You'll Do
- →Total Rewards of a Allied Health Professional The AMSA must be dependable, use good judgement and effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care.
- →Good written and oral communication skills are essential.
- →The incumbent works collaboratively in an interdisciplinary coordinated care delivery model, a PACT at the San Francisco VA Health Care System (SFVAHCS) to ensure delivery of coordinated, high quality, efficient and patient-centered care.
- →The AMSA is the primary source of contact to the patient by phone and/or in person, acts as the liaison to the clinical staff and provides administrative assistance for the assigned Clinic.
- →As a front line contact to the patient, the AMSA sets the tone for perception concerning the quality of healthcare services provided by VA.
- →They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →AMSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below.
- →Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no show information and appointment cancellation information.
- →Sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments.
- →Verifying and updating demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture.
- →Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner.
- →Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts.
- →Monitor and/or manage multiple reports, lists and suspenses to include but not limited to: electronic wait list, unseen report, recall reminders, open encounters/EARRS, NEARS, Veteran Choice List, missed opportunity report, consult management and tracking.
- →May be required to perform the following: Timekeeping, Encounter completion, Coordination of Hoptel requests, Patient Travel, ADPAC (Automated Data Processing Applications Coordinator), Order supplies Enters appropriate, complete, accurate information into electronic record (CPRSNISTA) and other clinical information systems as appropriate to the area assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 923e331e-f908-49e3-a6bb-9b541d004ad1
Posted via USAJobs