Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 15 days ago
About the Role
The Advanced Medical Support Assistant (A/MSA) in Patient Business Service, Ward Administration at Dayton VA Medical Center performs technical and clerical duties to support direct patient care. As a key member of the patient care team, the A/MSA manages patient flow and provides critical administrative guidance. The role involves interfacing with PC and Vista applications, as well as the Federal Electronic Health Record (EHR), on inpatient units and in the ER.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include: Provide specialized, expert administrative patient support within an interdisciplinary care model.
- →Use specialized administrative judgment and flexible clinical flow processes to adapt to changing patient needs.
- →Collaborate, communicate, set priorities, and organize work to meet deadlines while ensuring compliance with processes and regulations.
- →Serve as the administrative point of contact and support person for inpatient units and ER, working self-directed with minimal supervision.
- →Utilize advanced patient systems to support care across multiple clinical disciplines.
- →Coordinate with the patient care team to manage access to care, assign correct providers, notify admissions, enter patient movements, schedule outpatient/discharge appointments, and support nursing with admissions and transfer processes.
- →Engage with patients, care teams, VA centers, and outside agencies for admissions, discharge, follow-up care, and seamless information transfer.
- →Set priorities and deadlines, adjust work flow and task sequencing to best meet team and patient needs.
- →Enter and monitor information in electronic health records, ensuring pre-appointment requirements are met and patient visit readiness.
- →Initiate/perform a variety of administrative functions supporting care in medical, surgical, psychiatric, long-term care, and sub-specialty units.
- →Use word processing and office automation software to store/retrieve files, format documents, transmit/receive emails, and print documents.
- →Schedule ED visits, print patient armbands/labels, and ensure proper patient check-in using VISTA, ICB, and other VA applications.
- →Validate patient demographic and insurance information using pre-registration tools; update as needed for each encounter.
- →Manage ward units independently by referencing sources, making decisions, and empowering teams to collaboratively resolve system problems.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 91dbbbf5-0941-43a9-a59c-dbf9b9cd5f45
Posted via USAJobs