Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-siteRock Hill, SC$53K – $69KApply by Jun 3, 2026Medical Support AssistanceESFJESTJISFJISTJHealthcare
Apply for this job →About the Role
The incumbent is assigned to the Patient Administration Section of the Business Office at the Columbia VA Healthcare System at the following locations: Columbia, Greenville, Sumter, Orangeburg, Spartanburg, Rock Hill, Anderson, and Florence County. Patient Administration is responsible for the administrative support of clinical services to include Primary Care and various Specialty Clinics located in the Community Based Outpatient Clinics.
What You'll Do
- →The goal of this position is to perform a variety of administrative duties that facilitate an effective workflow for the clinical staff.
- →This position requires daily communication through face-to-face interactions with veterans, supervisors, family members, internal customers within VA Columbia Health Care System (VACHCS), VISN 7, and university affiliates.
- →These interactions also include telephone conversations and digital communications such as secure messaging, instant messaging, and emails.
- →Total Rewards of a Allied Health Professional The Medical Support Assistant (MSA) at this grade level is at the Advanced level.
- →The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model (Patient Aligned Care Team) and/or Specialty clinics as assigned.
- →Track and managing of consults (active/pending), Recall List (Delinquent), Return to Clinic Order Query from ISS (Integrated Scheduling Solutions), CTM (Consult Tracking Manager), VISTA (Vista R-3) for accurate dispositioning daily.
- →Ensuring appropriate patient actions are taken within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily. d.
- →Extracting medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes only while maintaining HIPPA standards.
- →Timely receiving and directing patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referrals of questions concerning patients' care.
- →Verify and update patient demographics to include capturing of insurance data via ICB Web.
- →Ensuring patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, ISS, CTM etc.).
- →Monitoring and maintaining the delinquent recall, insurance capture buffer exception list and proper use of Vet Link for clinics assigned.
- →Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel Staff.
- →Providing information on medical center policies and procedures. k.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 8e59e0f1-f69e-4003-994c-0d86b789337e
Posted via USAJobs