Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
About the Role
This position assigned to Central Texas Veterans Health Care System Primary Care outpatient clinics under Ambulatory Care Services. The Advance Medical Support Assistant (AMSA) position is a fundamental role within the Veterans Health Administration and Patient Aligned Care Team. The AMSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Coordinates with the patient care team to review clinic appointment availability.
- →Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
- →Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Identifies incomplete encounters and communicates findings to providers.
- →Ensures that the patients are electronically checked in for their appointments.
- →Schedules appointment with patient input to reduce no shows.
- →Responsible for verifying and completing all orders that he/she transcribes.
- →Responsible for processing first party requests and ensuring forms are complete and accurate.
- →Responsible for running the following reports/queries daily.
- →Responsible for calling patients and/or sending letters to remind them of clinic appointments to help minimize the no-show rate.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution at this grade level.
Personality Fit
Job ID: 7b92b9e5-b2b7-4fdb-a7a9-75a9a2909a02
Posted via USAJobs