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Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 53 days ago
On-site Columbia, SC $50K – $65K Apply by Aug 4, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
Patient Administration is responsible for the administrative support of clinical services to include Primary Care and various Specialty Clinics located in the Community Based Outpatient Clinics. This position requires daily communication through face-to-face interactions with veterans, supervisors, family members, internal customers within VA Columbia Health Care System (VACHCS), VISN 7, and university affiliates.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Medical Support Assistant (MSA) at this grade level is at the Advanced level.
- →The Advanced Medical SupportAssistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model(Patient Aligned Care Team) and/or Specialty clinics.
- →Daily review of consults (active/pending), Recall List (Delinquent), Return to Clinic Orders (Query from VS GUI) and View Alerts for accurate disposition.
- →Ensuring appropriate patient actions are taken within VS GUI (scheduling, check-in, checkout, and no-shows).
- →Extracting medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes only while maintaining HIPPA standards.
- →Timely receiving and directing patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referral of questions concerning patients' care.
- →Verify and update patient demographics to include capturing of insurance data.
- →Ensuring patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through Audiocare, VeText, VS GUI, etc.) Monitoring and maintaining the delinquent recall, insurance capture buffer exception list and proper use of Vet Link for clinics assigned.
- →Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel Staff.
- →Providing information of medical center policies and procedures.
- →Notifies Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- →Responsible for the tracking and management of consults and Return to Clinic orders for clinics assigned.
- →Responsible for providing feedback to providers when additional information for scheduling is required.
- →Responsible for same day actions of consult management.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 7738de00-46cc-422f-937c-a207241db23e
Posted via USAJobs