Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 62 days ago
On-site Hato Rey, PR $45K – $59K Apply by Jul 23, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) provides essential administrative and clerical support to outpatient and community-based outpatient clinics within the VA Caribbean Healthcare System (VACHS) in Puerto Rico and US Virgin Islands. Working as part of an interdisciplinary care team, the AMSA ensures efficient clinic operations by managing patient flow, coordinating appointments, and facilitating diagnostic and treatment orders.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Reviews and manages clinic appointment availability and utilization to ensure efficient scheduling and maximum access to care.
- →Enters data for each scheduled appointment, including check-ins, service-connected appointments, no-shows, and other required information as per current scheduling procedures and guidelines.
- →Coordinates communications among Veterans, interdisciplinary teams, VA medical centers, and external agencies.
- →Prepares and issues correspondence to notify patients of test results or follow-up requirements.
- →Maintains tracking systems for consults, laboratory results, and follow-up care.
- →Identifies incomplete encounters and collaborating with providers to ensure timely documentation.
- →Monitors pre-appointment requirements and verifying readiness for patient visits or procedures.
- →Evaluates clinic schedule lists to identify Veterans needing immediate appointments or special accommodations.
- →Determines Veteran eligibility and enrollment status using the Veteran Enrollment System (VES) and other administrative tools.
- →Coordinates emergency and non-emergency transfers to VA or non-VA facilities and determining appointment type based on eligibility.
- →Work Schedule: 7:30am - 4:00pm, Monday - Friday Telework: Ad-Hoc Only Virtual: This is not a virtual position.
- →Functional Statement #: 62019F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 68b1a04a-bf5a-4f0d-952a-c47807ed7bca
Posted via USAJobs