Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 5 days ago
On-site Jefferson Barracks, MO $54K – $71K Apply by Dec 31, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Technology, Innovation, and Development Service is seeking an Medical Support Assistant (Advanced) to serve as the primary scheduler for consults and first point of contact for patients, community partners, and more. The AMSA plans and coordinates the clerical functions of consults and is responsible for a broad range of administrative and clerical duties. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →Completes in-patient and out-patient scheduling needs.
- →Serves as the primary Point of Contact for incoming calls.
- →Coordinates with care line management and supervisors to review clinic utilization and wait times using various reports.
- →Develops and maintains effective and efficient communications with patients, community partners, VA medical centers, and other agencies.
- →Adjusts workflow and work sequencing to meet team and patient needs.
- →Makes administrative notes in veterans Electronic Health Record chart.
- →Assists Veterans with coordinating self-assessments, education forms, and tallying totals for therapists.
- →Presents data to leadership with observations and recommendations for scheduling action, customer service concerns, clinic profile development, and modification within the service.
- →Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc, may be available Virtual: This is not a virtual position.
- →Functional Statement #: 00000000 Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 55018c43-3135-430d-8418-337ee1d80c3f
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