Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 2 days ago
On-site Minneapolis, MN $54K – $70K Apply by Jul 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant in the Education Service at the Minneapolis VA Health Care System, with primary responsibility for supporting Veteran and staff engagement with MyHealtheVet, Connected Health/Telehealth technologies, Secure Messaging, and related digital health tools.
What You'll Do
- →Duties of this position are, but not limited to: The Advanced MSA works collaboratively within Education Service to support Veteran and staff engagement with MyHealtheVet, Connected Health, Secure Messaging, and related technology, performing receptionist duties, customer service, and other duties assigned for the proper and timely support of patients and staff utilizing these programs.
- →He/she must assist with technology access contingency plans by adjusting appointments, outreach schedules, or equipment availability as conflicts with staffing and/or coverage occur.
- →Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established Education Service processes.
- →The MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Coordinates administrative and technical support services for Veterans, family members, caregivers, and administrative and clinical staff to ensure continuity of technology-supported care.
- →Incumbent develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of Veteran technology adoption and Connected Health services.
- →Incumbent must have the knowledge to assume the role of a Program Support Assistant or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when Program Support Assistants are detailed to fill in other areas.
- →Generates patient/technology workload reports for validation and monitors activity in Education Service areas to assure consistent and accurate reporting.
- →Conducts patient/employee surveys, interviews, observes workflow; guides patients through My Health Vet enrollment and setup, documents complaints, and provides follow-up and suggests resolutions to supervisor.
- →Schedules technology support appointments and utilizes tracking systems accurately in a timely manner.
- →Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity.
- →The work requires a high degree of judgment, fact-finding, and coordination with people at various levels (patients, staff, management).
- →Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
- →Preferred Experience : Working knowledge of My HealtheVet (MHV), including experience assisting Veterans with account setup, authentication processes, and basic troubleshooting of Secure Messaging features.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 524c1c20-14c3-43f0-8424-b6a28e36f6bc
Posted via USAJobs