Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-siteMurfreesboro, TN$50K – $65KApply by Sep 30, 2026Medical Support AssistanceESFJESTJISFJISTJHealthcare
Apply for this job →About the Role
This position serves as an Advanced Medical Support Assistant for the Tennessee Valley Healthcare System in Nashville or Murfreesboro, TN ensuring assistance to Veterans by providing a smooth process for management of outpatient appointments as well as providing administrative support to the assigned clinical section. Please include full-time/part-time status or number of hours worked for each position listed on resume.
What You'll Do
- →Total Rewards of a Allied Health Professional The incumbent serves as an Advanced Medical Support Assistant (AMSA) who is assigned to a Patient Aligned Care Team (PACT) or specialty clinic.
- →The AMSA is responsible for working with teams that generally consists of a provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and AMSA.
- →Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →Works with the Lead/Supervisor MSA in setting priorities and deadlines, providing input in problem solving on operational issues or procedures.
- →Assists the Centralized Scheduling Unit (CSU) with any urgent scheduling questions and provide necessary feedback for the veteran's care.
- →May be required to cover the front desk or another care team at a given time for coverage.
- →Responsible for preparing paperwork requested by the Veteran and/or medical provider.
- →Coordinates information exchange/obtains medical records for co-managed patients.
- →Work Schedule: Multiple tours available, will be discussed during the interview.
- →Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 41fcfd63-81f7-4cb1-88f6-d1cab615d533
Posted via USAJobs