Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 60 days ago
On-site Washington, DC $59K – $77K Apply by Jul 27, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
As an Advance MSA for Patient Benefits at the Washington DC VA Medical Center, the incumbent provides a high level of administrative and data support to the Business Office to include the Community Based Outpatient Clinics as well as the DC VAMC. The primary function of this position is to serve as an Enrollment and Eligibility Specialist for the Health and Travel Benefits Section.
What You'll Do
- →The incumbent will be assigned work and receive training with the objective of acquiring the qualifications needed to successfully perform the duties and responsibilities of Advanced Medical Support Assistant, Health and Travel Benefits.
- →This includes not only entering data and information but also reviewing reports, records and statistical computations for accuracy and propriety.
- →The incumbent must review the Incomplete Encounter management Module report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters.
- →New eligible applicants will be given the appropriate new patient appointment and receive proper notification either by letter or postcard. 3) The incumbent is expected to provide exceptional customer service by exceeding the customer's expectations. 4) Accurately generate patient data cards for veterans applying for care using the Veterans Health Identification Card system.
- →Benefit Travel Program - process Beneficiary Travel Claim requests, arrange modes of transportation (example; ambulance, commercial air, taxi, ambulance), makes special arrangements per physician documentation according to travelers medical condition.
- →Patient Funds - Responsible for verification of patient funds for appropriate and accurate deposit and withdrawal of funds in accordance with VHA policies, removal of patient funds from the safe which were acquired during off duty hours and assuring funds of deceased veterans are disposed of properly and timely.
- →General Duties - Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Work involves specialized administrative judgement and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and care in the community resources.
- →Coordinates with the patient care team to review clinic appointment availability to ensure the clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
- →Maintain effective and efficient communication with the patients.
- →Employees must acquire knowledge of internal organizational procedures, knowledge of various facility services, knowledge of commonly used medicak terminology and abbreviations.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification.
- →Responsible for accurate new patient appointment management.
- →Explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 39ae37ea-328a-403a-b10d-3730d55df761
Posted via USAJobs