Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 12 days ago
About the Role
Advanced Medical Support Assistant Provides clerical support to the operating room nurse manager, preop/PACU nurse manager, surgery clinic nurse manager, as well as frontline staff reporting to the department's managers. These activities include patient management, surgery schedule management, data collection and analysis as requested, participation in performance improvement programs, and timekeeping.
What You'll Do
- →Total Rewards of a Allied Health Professional Duties include, but are not limited to: 1.
- →Education Liaison for Surgical Services.
- →Keeps staff informed of the status of their education requirements and requests, as directed by the operating room nurse manager.
- →Maintains training, competency and in-services logs for associated managers within the surgery departments. 2.
- →Customer Service.
- →Gather medical information if needed, as directed by the nurse manager(s) Reports backlogs, difficulties in meeting deadlines, uncooperative physicians.
- →Ability to identify customers' concerns, perform tasks required to resolve the issues with accuracy and timeliness, and follow-up as necessary to ensure a satisfactory resolution.
- →Resolve difficult problems and diffuse potential dissatisfaction with VA services.
- →Greet patients and family members upon their arrival at the Preop-Op desk; assist in checking the patient in for surgery, notifying the preop nurses, and accompanying the patient/family into a preoperative bay as directed by the preop nursing staff.
- →Greet vendors; provide assistance for signing into the vendor tracking system per NWI policy; provide name badge to the vendor per NWI policy; escort vendor to locker room or appropriate operating room as needed.
- →Greet surgeons and residents maintain a courteous, compassionate, and helpful attitude with all individuals encountered throughout the day 3.
- →Maintain medical charts and reports.
- →Generate reports and monitor activity as requested by the nurse managers and distributes to appropriate individuals.
- →Create and respond to messages within 24 hours while on duty, not accounting for leave.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Important: You must submit a copy of your high school diploma/transcript including homeschooling (unofficial or official) OR GED Certificate OR Proficiency certificate issued by a State or Territorial Board or Department of Education OR Post-high school education transcript Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 395e85bd-26e9-474c-a092-6c297416969b
Posted via USAJobs