Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 63 days ago
About the Role
The incumbent serves as a Medical Support Assistant (Advanced) within the Patient Administrative Service (PAS). This position provides Outpatient and Inpatient administrative services to Veterans residing in the Primary Service Area of the Edward Hines, Jr. VA Hospital. The Edward Hines Jr. VA is a 1A complex facility. NOTE: The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →Major Duties: Must have knowledge of VA policies, regulations, guidelines, and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements (i.e., labs, EKGs, x-rays) to ensure readiness for the patient visit.
- →Monitors ICB usage ensuring insurance is collected and captured appropriately at enrollment.
- →Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package.
- →Assist with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; support clinics regarding utilization and clinic profile management i.e., set-up of clinic grids, cancel and restore clinics.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Promotes Veteran registration for and utilization of My Healthy Vet (MHV).
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
- →Incumbent updates all patient demographics.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- →The incumbent oversees the status of work for all lower grade MSA positions working in the various clinical services making day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly.
- →Able to resolve workplace issues, simple informational complaints of employees, referring other to supervisor for resolution.
- →Incumbent will conduct ongoing audits to ensure quality of work for accurate and timely scheduling of appointments.
- →Recognizes and refers substandard performance or substandard behavior to supervisor as needed.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
- ✓This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference to applicants for Fiscal Year 2026.
- ✓Current, Permanent Federal Employees are asked to upload a copy of the most recent SF-50 (that is not for an award), indicating current Federal employment.
Personality Fit
Job ID: 290a4833-adb8-4b73-bb50-7975854e9bde
Posted via USAJobs