Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted today
About the Role
Medical Support Assistant (MSA) is a foundational role within the outpatient and Mental Health Clinics, to include the Community Based Outpatient Clinic (CBOC) and Health Care Centers (HCCs). The incumbent serves as an Advanced Medical Support Assistant in either a Specialty Clinic or Mental Health clinic. This position will be located in Salisbury, NC VA Medical Center.
What You'll Do
- →The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT, Specialty Clinics, Mental Health) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →The Advanced MSA may be required to serve in more than one Specialty Clinic area.
- →Major duties include, but are not limited to: Incumbent performs a variety of administrative functions associated with patient care and treatment for several specialty outpatient and/or Mental Health clinics, performing a variety of services.
- →Employee must acquire knowledge of internal organizational procedures, knowledge of various facility services, VA acronyms and abbreviations.
- →The Incumbent supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification.
- →The patient may also present the Veterans Health Identification Card (VHIC) for identification.
- →Incumbents will coordinate with patient care team to review clinic utilization by using various reports and communication methods to effectively support the needs of the clinic.
- →The incumbent(s) is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
- →This includes updating and verifying demographic information, scheduling appointments, collecting insurance information, data entry, administratively managing consultation requests and the electronic waiting list, and notifying the patient of his/her scheduled appointment.
- →He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
- →Incumbent must assist and train new staff in orientation activities through shared knowledge and specific outpatient or mental health clinic expertise.
- →Incumbent(s) will be able to interpret and communicate requirements of VHA Scheduling Directives and other MSA duties as follows: - Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 26b3be0e-9bb9-4ea2-ab40-eafc3ef95197
Posted via USAJobs