Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 15 days ago
On-site Santa Rosa, CA $63K – $82K Apply by Sep 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
Incumbent serves as the Mental Health Service Advanced Medical Support Assistant (MSA) and provides clerical and administrative support for multiple clinical programs within Mental Health Service at the San Francisco VAMC, Santa Rosa South VA Clinic.
What You'll Do
- →Total Rewards of a Allied Health Professional The Advanced MSA for Mental Health Service enters, manipulates, and retrieves information and data from the Vista and other clinical information systems as appropriate to the area assigned.
- →They schedule and coordinate appointments for patients with various clinics, ensuring all treatment requested by the clinicians have been scheduled, and rescheduling appointments when necessary.
- →Coordinates the scheduling to avoid conflicts in different clinic schedules.
- →Ensures appointments are timely and in accordance with physicians and clinician's requests.
- →Ensures preappointment letters and three follow reminder appointment calls are made as the action plan to address the Missed Opportunity Performance Measure for Mental Health Service.
- →Receives telephonic requests for information and transmits requests to the appropriate physician and/or clinician.
- →Assists clinic administrator and other personnel with workload accountability information such as the Encounter Action Required Reports, and Electronic Waitlists.
- →Responsible for answering calls received and are professional, courteous, and tactful in nature, and that responses given are appropriate.
- →Responsible for developing, maintaining and monitoring standards for appropriate responses to patient requests for assistance.
- →Ensures staff is knowledgeable of the services provided and are prepared to furnish information such as: telephone numbers, locations of offices and personnel and clinic hours of operation.
- →Receives patients via telephone calls and visitors to clinics, as the initial point of contact, ascertaining the nature of the call or visit, obtaining identifying information, and determining the nature and urgency of the patient's request.
- →Applies clinic guidelines concerning release of patient information.
- →Interviews new patients to the clinic, determining nature of visit and providing information on appointment, clinic hours, and services.
- →Refers urgent messages and patient results for immediate actions.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 2467c890-9fb3-4fb0-bbe0-4237ed679ae0
Posted via USAJobs