Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 63 days ago
About the Role
The Advanced Medical Support Assistant (AMSA) provides specialized administrative support to both Nutrition & Food Services (NFS) and Prosthetics and Sensory Aids Service (PSAS), at the Iowa City VA Clinic. The AMSA supports the NFS and MOVE! (VA Weight Management Program) by coordinating appointments, monitoring consults, managing documentation, and facilitating communication among dietitians, providers, nurses, pharmacists, and caregivers.
What You'll Do
- →NOTE: The 2-page Resume requirement does not apply to this position.
- →For more information, refer to Required Documents below.
- →Consult Management: Coordinate the scheduling/rescheduling of consults or forwarding of consults to community care using the various scheduling systems and tools.
- →Contacts the Veteran to discuss VA and community care options, gathering the Veteran's scheduling preferences and appropriately documenting all mandatory consult scheduling elements as outlined in VHA Directive 1232, Consult Management.
- →Responsible for tracking consult progress from file entry date to the scheduled date or cancellation of the consult.
- →Documenting all patient related correspondences and outreach for scheduling in the electronic medical record.
- →Retrieves and responds to data generated from Audio Care system.
- →Conducts outbound phone calls in response to Veterans requests to reschedule cancelled appointments.
- →Distributes, receives, sorts, and delivers incoming and outgoing mail or other documents to the appropriate individuals.
- →Generates letters and appointment/group instructions to patients.
- →Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Not available Virtual: This is not a virtual position.
- →Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 11dfe565-3c01-4c92-b842-01f9dd23176f
Posted via USAJobs