Job Listing
Medical Support Assistant (Advanced) - Referral Care Coordination
Veterans Health Administration · Posted 57 days ago
On-site Columbus, OH $52K – $67K Apply by Jul 28, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
You will serve as as an Advanced Medical Support Assistant {AMSA) at the VA Central Ohio Healthcare System within the Referral Coordination Care Team, which includes a variety of specialized clinics. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer {PC) applications as well as numerous scheduling applications.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model.
- →The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Duties at this level include, but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model.
- →The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review the clinic utilization by using various reports (e.g.
- →Clinic Utilization Statistical Summary, Access Reports, Referral Management, Revenue Cycle, Work Queue, etc.), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- →Participates in team morale building events, team training, team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Routinely communicates with physicians, case managers, and other allied health professional staff on complex cases using sound interpersonal skills.
- →Uses a great deal of independent judgment or interpretation in making decisions.
- →Work Schedule: Monday through Friday; 8:00 a.m. - 4:30 p.m.
- →Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 93406A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 2e806bc9-dd62-47d1-ab2f-3c7b853c89f0
Posted via USAJobs