Job Listing
Medical Support Assistant (Advanced)-Mental Health
Veterans Health Administration · Posted 62 days ago
About the Role
The Advanced Medical Support Assistant position (MSA) serves above the full performance level as a Mental Health (MSA) and is a foundational role within the VHA Behavioral Health Interdisciplinary Program Team-Based Care (BHIP) initiative. Patient care is delivered in a team based model known as the BHIP.
What You'll Do
- →The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →BHIP) and performs receptionists' duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →He/she much assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
- →The patient may also present the Veterans Identification Card (VIC) for identification.
- →He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
- →Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
- →He/she collects, scans, and updates health insurance information serving a major role in the revenue process.
- →The incumbent contributes to the revenue collection process by identifying patients with third party insurance.
- →Promotes veteran registration for and utilization of My HealtheVet (MHV).
- →Serves as front line contact for patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
- →When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 2043cb73-1146-4236-9b3a-4464cafd9c41
Posted via USAJobs