Job Listing
Medical Support Assistant (Advanced) - Community Care Service
Veterans Health Administration · Posted 40 days ago
About the Role
The position is in the Department of Veterans Affairs, Veteran Health Administration (VHA), VA North Texas Health Care System (VANTXHCS), Community Care Service (CCS). The Incumbent serves as an Advanced Medical Support Assistant (AMSA) in CCS and will be involved in administrative aspects of patient access, consults and scheduling for the service. Their work has a direct effect on patient care, the patient flow, and processes within CCS.
What You'll Do
- →Total Rewards of a Allied Health Professional Duties include but are not limited to: A.
- →Coordinates each request for Community Care (CC) to ensure all required and necessary administrative actions are completed. 1.
- →Screens each consult request to the Community Care Coordination Program to determine patient's eligibility status, technical completeness, accuracy, and urgency of request. 2.
- →Serves as primary administrative contact and process expert related to the VANTXHCS Community Care Program.
- →Collaborates with ordering VANTXHCS providers, and other clinical staff to expedite and authorize Community Care services for patients. 1.
- →Ensures special instructions or requirements for each request are clearly outlined prior to submitting to the Community Care provider or Third-Party Administrator (TPA).
- →Identifies and provides any supporting information or documentation needed for each consult.
- →Gathers needed information and ensures information or data is sent to the Community Care providers prior to the scheduled appointment to ensure continuity of care.
- →Facilitates immediate needs of Community Care providers, to obtain stat information/data so patient's care or treatment is not delayed. 2.
- →Consults with the requesting provider or Community Care Registered Nurses to obtain clarification or additional needed information.
- →Authorizes each episode of Community Care using a variety of software packages. 1.
- →Ensures authorization is transmitted to the identified Community Care provider. 2.
- →Develops complete packet of information for each Community Care consult for tracking purposes.
- →Serves as a subject matter expert related to the Community Care program. 1.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 3cb37534-8c05-4615-b108-c6b90c25ce35
Posted via USAJobs