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Medical Support Assistant (Advanced) - CITC
Veterans Health Administration · Posted 41 days ago
Hybrid Minneapolis, MN $54K – $70K Apply by Sep 30, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the VA Community Care (VACC) Service Line. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple community care clinics, specialties, and/or community resources.
What You'll Do
- →Duties of this position are, but not limited to: Coordinates with the patient community care team to review the clinic utilization by using various reports (e.g., Community Care Dashboard, consult toolbox), ensuring that the consults are closely monitored to effectively support the needs of the team.
- →Recommends changes to existing Community Care procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple Community Care and VA clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review appointment availability through a variety of tools (such as but not limited to EPIC, HSRM, etc.) in the community to ensure community care access is monitored to effectively support the needs of the Veterans being sent to the community.
- →Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions (records management, authorizations, etc.).
- →Incumbents must be able to interpret and communicate requirements and assist in training/mentoring others.
- →Determine eligibility for care and receive referrals as needed, or direct Veterans to proper departments for assistance if needed.
- →Create referrals/authorizations for episodes of care prior to care being received and applying an appropriate cost for obligation management if appropriate, confirming authorized services and validity dates.
- →Work with VACC contractors, vendors/agencies to ensure timely appropriate care is provided for Veterans.
- →Schedule appointments per the scheduling policy accurately and in a timely manner.
- →All appointments will be made with the patient's input.
- →This may require a high level of coordination to avoid patients having to make multiple calls to the medical center or provider whenever possible.
- →Daily review of assigned consults for accuracy and disposition.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: bf2c2151-c920-4af8-bde7-3a7a3dd27cde
Posted via USAJobs