Job Listing
Medical Support Assistant (Advance)
Veterans Health Administration · Posted 1 days ago
About the Role
This Advance Medical Support Assistant is part of the CWM VA Heath System, located at the Springfield VA Medical Clinic in Massachusetts. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model Patient Aligned Care Team or Specialty Care Setting.
What You'll Do
- →The purpose of this position is to serve as an Advanced Medical Support Assistant (MSA) at a Medical Center in VISN 1 VA New England Healthcare System.
- →These positions serve as a Medical Support Assistant (Advanced) at VA Connecticut Healthcare System.
- →Position is responsible for a wide range of assignments and provides administrative support to the assigned section.
- →Duties may include, but are not limited to: Supports clinics regarding clinic profile management.
- →Collects and updates insurance information from Veterans, family members and other eligible patients.
- →Prepares correspondence and memos as needed.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- →Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- →Follows procedures regarding Community Care referrals.
- →Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits.
- →Incumbent updates all patient demographics.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: a48de8b0-80e8-4867-96ed-90998e967168
Posted via USAJobs