Job Listing
Medical Support Assistant (Advance)
Veterans Health Administration · Posted 55 days ago
On-site Martinsburg, WV $53K – $69K Apply by Jul 27, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Advanced Medical Support Assistant serves in the Dental Clinic at the Martinsburg VA Medical Center in Martinsburg, West Virginia. The position directly impacts the administrative and operational aspects of Veteran care delivery, including access management, appointment scheduling, and coordination using advanced clinic access principles, patient processing, customer service, and data integrity.
What You'll Do
- →This job will close when we have received 25 applications, which may be sooner than the closing date.
- →The Medical Support Assistant (Advanced) works independently, exercising sound judgment to resolve administrative issues that affect patient care delivery.
- →Duties include reception, daily patient processing, and knowledge to support the Specialty Care Service (Dental Service).
- →The position requires excellent communication skills, effective problem-solving, and the ability to support continuous clinic operations, including staggered shifts or weekend clinics when needed.
- →The AMSA reports directly to the Administrative Officer, Dental Service at the Martinsburg VA Medical Center.
- →Duties may include, but are not limited to: Serves as a primary administrative support resource for outpatient clinics, independently managing complex scheduling and access activities in accordance with VHA and local policies.
- →Responsible for coordinating care between the Veterans Dental hygienist, General Dentist, Specialty Provider, and Dental Laboratory Technicians to ensure the case is scheduled appropriately and proceeds without delay.
- →Performs receptionist duties, both face-to-face and telephonically, including ACD/call room scheduling coverage, providing courteous, timely, and Veteran-centered customer service while safeguarding privacy and confidentiality.
- →Screens and receives incoming calls, determines the nature of requests, and provides accurate information or resolution using established clinic processes and privacy regulations.
- →Using VHA approved scheduling and appointment applications, coordinates, schedules, reschedules, and cancels appointments using advanced access principles; adjusts appointment times, dates, or locations to support contingency plans related to staffing shortages or provider availability.
- →Shifts patients to alternate providers or clinics as needed to ensure continuity of care and compliance with mandated access standards.
- →Manages and performs daily reviews of active and pending consults, ICBWeb, VA Online Scheduling (VAOS), Open Slot Management (OSM), Audiocare communications to ensure accuracy, proper disposition, and timely follow-up, as well as end-of-day review of no-show and/or patient cancellation reports and disposition accordingly.
- →Collects, verifies, and updates Veteran demographic, verifies eligibility, and insurance information to support accurate billing, reporting, and revenue cycle activities.
- →Notifies supervisors or clinic leadership when clinic access is suboptimal or when Veterans cannot be scheduled within required timeframes.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID-compliant cannot be used as acceptable forms of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 8b4fe85d-c094-4dea-bc46-c011476eb05d
Posted via USAJobs