Job Listing
Medical Support Assistant (Adv
Veterans Health Administration · Posted 1 days ago
About the Role
The Primary Purpose of the Position is: To perform administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, and ancillary support services at these facilities. The Organizational Location of the Position is: Health Administration Service, VA North Texas Health Care System (VANTHCS).
What You'll Do
- →Total Rewards of a Allied Health Professional Duties include but are not limited to: Receives, relays and/or answers incoming and outgoing telephone and electronic messages.
- →Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes.
- →Schedules, cancels, reschedules follow-up and/or consult appointments.
- →Performs basic eligibility and copays determinations and preauthorization actions.
- →Processes emergency and non-emergency transfers to other VA facilities or private hospitals.
- →Possess the knowledge and understanding of the guidelines associated with the Electronic Wait List.
- →Monitors, request, scan and updates patient insurance information via insurance buffer software (ICB-NTX-live) and or the Preregistration program.
- →Verifies, updates, and confirms current demographic information from Kiosk in Vet Link, and use of Veteran Scheduling Enhancement (VSE) and/or Veterans Health Information and Technology Architecture (Vista) software packages- preregistration menu when patient's check-in for their scheduled or unscheduled appointment.
- →Advanced Medical Support Assistant (MSA) performs pre-registration via telephone during pre appointment and pre-registration calls by proper identification of patients by requesting identifiers such as date of both, next of kin and full social security number.
- →Provides patientwith travel voucher during or after appointment time.
- →Resolves informal complaints and responds to request for non-technical information on such subjects as status of reports/laboratory work, suspense dates, hours of operation, how to complete various medical forms, etc.
- →Contacts providers/intern for confirmation and apprises supervisor of any changes.
- →Updates documents that reflect the changes in the staffing of providers in the reports that are being provided to upper management and/or outgoing sources.Enters information such as clinic appointment, no-show, clinic or patient cancellation data into the VSE or Vista information system(s) and software.
- →Generates a variety of documents/reports for the clinic/section.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 9b3e426a-c374-4b7c-a3ec-fd52a58e761d
Posted via USAJobs