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Medical Records Technician (Release of Information)
Veterans Health Administration · Posted 53 days ago
On-site Sioux Falls, SD $37K – $59K Apply by Aug 3, 2026 Medical Records Technician ESFJESTJISFJISTJ Customer SuccessTrades
Apply for this job → About the Role
This position is located in the Health Information Management (HIM) section at the Sioux Falls VA Medical Center. The MRT (ROI) reviews and processes requests for patient protected health information (PHI). The MRT (ROI) also provides direct customer service to the Veteran (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received, or upon the Veteran's valid authorization to a third party.
What You'll Do
- →Duties include but are not limited to the following: Provides direct customer service to the Veteran, their Personal Representative or third party by providing copies of the Veteran's health information when a signed, written request is received or upon the Veteran's valid authorization to a third party.
- →Incumbent is responsible for evaluating the adequacy of each completed authorization form.
- →Screens each request for information to determine urgency and assures that most urgent requests are completed fist using established priority systems.
- →Personally greets Veterans/visitors and assists them in determining the exact nature of the request and whether the information requested can be released.
- →The incumbent processes all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE), referring only problem cases to the Supervisor.
- →Evaluates validity of each request.
- →Determines which information is to be released in compliance with existing laws, such as the Privacy Act of 1974, Freedom of Information Act (FOIA), and HIPAA.
- →Ensures that proper authorization exists before release is made.
- →Processes the request to the requesting agency or individual.
- →Inputs all requests into the ROI software for logging and tracking of these requests.
- →Receives and directs callers and visitors.
- →Receives and/or gives out forms and assists visitors and/or callers with the completion of forms or documents.
- →Responds to questions from patients concerning services.
- →Provides advisory and technical assistance to patients, administrative staff and professional staff regarding release of information.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 2b07b9c4-e29d-4973-ae05-b77089f05bc1
Posted via USAJobs