Job Listing
Medical Administration Officer
Veterans Health Administration · Posted 63 days ago
Hybrid Milwaukee, WI $111K – $145K Apply by Jul 21, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
What You'll Do
- →DUTIES: Manages the medical administration operations and supports the mission, vision and fundamental principles of the centralized administrative support section by promoting quality, performance improvement, efficiency, and effectiveness in person and in a call center environment.
- →Overall responsible for customer service, eligibility, preregistration, scheduling, appointment management, insurance collection, administrative and clinical software maintenance, management of patient first contact resolution processes, and patient information collection management.
- →Responsible for short-term and long-term planning, centralized administrative support section customer service and scheduling operations and evaluation of medical administration functions and processes.
- →Provides oversight and management of medical administration activities within the centralized administrative support section.
- →Utilizes business acumen, business concepts and practices to foster an innovative environment that collaborates with other services to provide quality and timely health care services to Veterans in the virtual environment.
- →Manages staffing, budgeting, procuring, and training for the Scheduling Service.
- →Develops and implements long and short-range goals and plans, which includes identifying needs and potential issues in operation of the Scheduling Service through analyzing workload, expenditures, trends, and national VA policy implications.
- →Serves as a centralized administrative support section medical administration liaison to facility clinics, call centers, and administrative support section operations.
- →Responsible for full authority of fund control points and operating budgets for the Scheduling Service.
- →Manages personnel issues within the Scheduling Service, which includes recommending action on hiring, promotions, selections, awards and disciplinary actions.
- →Investigate employee complaints and implements or recommends appropriate action.
- →Serves as the subject matter expert for the interpretation and implementation of policies and directives.
- →Ensures employees are working within a safe environment and culture that is free from discrimination and harassment.
- →Assures employees receive appropriate training and are knowledgeable and skillfully trained to perform their associated tasks.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may/will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 6c92c261-2edc-42ec-b96c-436c2ed8254f
Posted via USAJobs