Job Listing
Management and Program Assistant
Veterans Health Administration · Posted 6 days ago
On-siteTemple, TX$50K – $66KApply by May 22, 2026Management And Program Clerical And AssistanceESFJINFJISFJISTJHealthcare
Apply for this job →About the Role
The primary function of the incumbent is to assist the Chief of Patient Administration Service (PAS) in managing community provider network adequacy and community provider relationships. These include but are not limited to Community Care Network (CCN) providers, provided with whom Central Texas VA Healthcare Systems has sharing agreement and local contracts/agreements, and with other VA facilities, federal agencies, affiliated medical school facilities/providers, and private sector facilities.
What You'll Do
- →The incumbent will perform a variety of duties, including but not limited to the following: Serving as primary point-of-contact for all inquiries concerning community care contracts and agreements.
- →Addressing community providers' questions regarding all VA systems, to include but not limited to, Health Share Referral Manager (HSRM).
- →Serving as a liaison to assist community providers with enrollment in VA Health Information Exchange (VHIE).
- →Considering complaints and grievances from patients or from individuals on behalf of patients to recommend strategies/tactics in the resolution of patient problems which arise in community care and related clinical services.
- →Reviewing the volume of community providers enrolled in the Central Texas catchment area to determine adequacy and identify areas that need additional providers by specialty to ensure there is capacity and capability to refer Veterans for timely care.
- →Reviewing the utilization of community providers in the Central Texas catchment area to determine continued need for community providers.
- →Making frequent contact with community providers to ensure their demographic information is updated in our Provider Profile Management System (PPMS).
- →Providing consistent and ongoing training with community providers.
- →Facilitating in person visits to community hospitals and providers offices with a team of Community Care staff to meet, build rapport and trust in VA, and educate community providers on VA processes and applications.
- →Running reports to identify gaps, utilization trends, and referral patterns.
- →Providing frequent and regular reports to the facility, VISN, and staff as directed by the Chief of PAS.
- →Supporting development and in-service education to services for awareness to the health care system staff of the patient's perceptions and of the patient's facility/service experience, thereby contributing to improving staff understanding and attitude.
- →Establishing constructive and effective working relationships with the office staff of community providers to effectively coordinate care, resolve, ensure ongoing satisfaction, ensure efficient communication and problem resolution with requests and issues.
- →Recommending process improvements to ensure ongoing customer satisfaction.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 80d73353-21b4-43f3-a0e7-9f658a13db81
Posted via USAJobs