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Management and Program Analyst
Veterans Health Administration · Posted 7 days ago
Hybrid Smyrna, GA $53K – $69K Apply by Jun 22, 2026 Management And Program Analysis ENTJINTJINTPISTJ
Apply for this job → About the Role
This position is in Workforce Management team at the Veterans Health Administration (VHA) Member Services (MS) within Organizational Management & Development (OMD), Workforce Management (WFM). The incumbent provides real time staffing analysis and establishes controls to assist forecasting and scheduling analyst staff in maintaining service levels. This position is available at anyone of the following 5 locations, Smyrna, GA, Topeka, KS, Waco, TX, Fort Riley, KS and Hot Springs, SD.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but are not limited to the following.
- →Organizational Analysis: 40% Applies analytical in evaluating methods and techniques to issues concerning efficiency and effectiveness of activities or functions related to HRC Contact Management, Clinical Services, and HEC Enrollment Case Management contact centers operations which Include optimizing the workforce.
- →Evaluates, processes, or makes recommendations for effective organizational intraday staffing and adherence levels.
- →Performs organizational analysis to ensure stability and generate deviation and adherence reports to assist management with appropriately allocating human resources.
- →Program Oversight:20% Analyzes and evaluates on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting establish goals and objectives.
- →Analyzes program performance data to identify slippage and impact.
- →Productivity Programs:20% Oversees productivity programs in contact management comprised of related functions related to real-time adherence (RTA).
- →Provides productivity data by day, week and month to support forecasting and scheduling programs.
- →Issues guidance and recommends changes in RTA to ensure the Case Management contact centers operates efficiently.
- →Audits, Inspections, and Management Controls:20% Develops procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems and line or operating programs within HRC Contact Management, Clinical Services, and HEC Enrollment Case Management contact centers.
- →Evaluates results of audits/inspections and forwards action items to responsible organization or owner.
- →Work Schedule: Full Time, Monday - Friday, flexible tours of duty available between the hours of 6:30am - 5:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for ad hoc telework.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓NOTE: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 866c029f-75d2-4ebb-b35e-d1fdf16fca84
Posted via USAJobs