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Management and Program Analyst
Internal Revenue Service · Posted 24 days ago
Hybrid Fresno, CA $126K – $197K Apply by Jul 1, 2026 Management And Program Analysis ENTJINTJINTPISTJ
Apply for this job → About the Role
WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services -Customer Account Services This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
What You'll Do
- →The following are the duties of this position at the full working level.
- →If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- →Independently leads the assessment of overall objectives and goals of projects and programs within assigned areas.
- →Communicates goals and objectives to executives and management to determine potential impacts on Taxpayer Services operations.
- →Findings and recommendations are considered technically authoritative and normally accepted without significant revision.
- →Conducts complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, and alerts leadership to adverse or disruptive factors.
- →Identifies areas requiring emphasis and recommends improvements to enhance overall efficiency and effectiveness of program operations (i.e. data analysis, position analysis, technology).
- →Provides technical guidance to staff as needed.
- →Recommends procedural changes to ensure business continuity and operational stability.
- →Prepares resource requirement recommendations to accomplish program goals and manage ongoing projects.
- →Negotiates with managers across various Service components to obtain necessary resources and organizational support.
- →Serves as a liaison between assigned program area, other areas within Taxpayer Services, Headquarters, offices, and other Business Operating Divisions (BODs).
- →Coordinates input and feedback from internal and external stakeholders, including subject matter experts and front-line staff.
- →Validates reported information and appropriately elevate work stoppages and other issues requiring leadership intervention (i.e. organization structure, work process, procedure changes).
Requirements
- ✓Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
- ✓ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S.
- ✓Department of Education.
- ✓For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
- ✓Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
- ✓We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Benefits
- ★As a current IRS employee, you know the great benefits we offer.
- ★Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Personality Fit
Job ID: 624d1418-2c72-43bf-870f-8e48b7868f13
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